• If using an email application for Windows 95/98/NT/2000, or Mac, verify you are connected to the Internet and can surf the web - i.e. launch a web browser.
• Verify your email settings are correct. Go To Tools -> Email Account Settings and view or change existing account settings.
Ensure your POP3 (Incoming Mailserver) & SMTP settings (Outgoing Mail Server) are correct.Verify your username and login password are correct.

• If you use Norton Anti-Virus software your email settings may have changed duting an update.
• Check if you can send and receive email using our Webmail system. If you are able to send and receive email using Webmail but not when you use an email program (Outlook/Thunderbird), the problem is with the program on your computer and not the server.

• Verify your email settings are correct. Go To Tools -> Email Account Settings. Ensure your SMTP settings matches your POP3 settings.
• Sometimes users on Eircom broadband will find setting mail2.eircom.net as their SMTP setting will resolve the issue.
• Try sending a test message to an account and log into WebMail to see if the message is viewable from there.
• If you use Norton Anti-Virus software your email settings may have changed and may not allow you to send email.
• If you have a firewall, try disabling it or setting it to allow all for a brief period of time to check if its blocking your emails

Microsoft Office Outlook 2007

1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the E-mail tab, click New.
4. In the Add New E-mail Account dialog box,POP3 then click Next.
5. Configure the new e-mail account. You can configure the new e-mail account automatically or manually.
   • To configure the new e-mail account automatically, follow these steps under Auto Account Setup in the Add New E-mail Account dialog box:
     1. In the Your Name box, type your full name.
     2. In the E-mail Address box, type your e-mail address.
        
     3. In the Password box, type the password that we provided.
     4. In the Retype Password box, retype the password, and then click Next to begin the Auto Account Setup process.
        
        Outlook 2007 will try to automatically configure your account settings and server settings. If your account is successfully configured, the Add New E-mail Account dialog box indicates that the account was created successfully. This dialog box also indicates the type of e-mail server to which you successfully connected.
     5. Click Finish, and then click Close to complete the account setup.
        
        Note If automatic configuration fails, the account must be configured manually.
   • To configure the new e-mail account manually, follow these steps in the Add New E-mail Account dialog box:
     1. Click to select the Manually configure server settings or additional server types check box, and then click Next.
     2. Click Internet E-mail, and then click Next.
     3. Under User Information, follow these steps:
        1. In the Your Name box, type your full name.
        2. In the E-mail Address box, type your full e-mail address.
           
           
     4. Under Server Information, click the type of e-mail account that you have in the Account Type box.
        • If you clicked POP3 follow these steps:
          1. In the Incoming mail server box, type the name of the server. The name may be in the form of "mail.contoso.com."
          2. In the Outgoing mail server (SMTP) box, type the name of the outgoing e-mail server. The name may be in the form of "mail.contoso.com."
     5. Under Logon Information, follow these steps:
        1. In the User Name box, type your user name. The user name is usually the part of your e-mail address to the left of the at sign (@).
        2. In the Password box, type the password you recieved
        3. If you want Outlook to remember your e-mail account password, click to select the Remember password check box.
     6. Click Test Account Settings. This feature calls a dialog box that displays, in a step-by-step manner, each phase of the testing of the configuration that you entered. When you click Test Account Settings, the following process occurs:
        • The connectivity of the system to the Internet is confirmed.
        • You are logged on to the SMTP server.
        • You are logged on to the POP3 server.
        • It is determined whether the POP3 server must be logged on to first. If it is required, Outlook automatically sets the Log on to incoming mail server before sending mail option.
        • A test message is sent. This message explains any changes that Outlook made to the initial setup.
     7. If you want to modify your e-mail account any more, click More Settings to open the Internet E-mail Settings dialog box.
     8. Click Next, and then click Finish.

Microsoft Office Outlook 2003 and earlier versions of Outlook (Express)

1. Start Outlook.
2. On the Tools menu, click to select E-mail Accounts.
3. In the E-mail Accounts dialog box, click to select the Add a new E-mail Account option, and then click Next.
4. In the Server Type dialog box, click POP3, and then click Next
5. In the E-mail Accounts dialog box, enter the required information by using the following guidelines:
   1. User Information
      • Your Name: This should be your full name.
      • E-mail Address: Your e-mail address
   2. Logon Information
      • User Name: This is usually the part of your e-mail address to the left of the at sign (@).
      • Password: Enter the password that we provided.
      • You may click to select the check box to have Outlook remember your e-mail account password.
   3. Server Information
      • Incoming Mail Server (POP3): This is the name of the POP3 server that holds your messages before you download it to your computer.
      • Outgoing Mail Server (SMTP): This is the name of the Outgoing e-mail server. This may be in the form of mail.adatum.net
6. Click Test Account Settings. This is a new capability in Outlook. This feature calls a dialog box that displays, in a step-by-step manner, each phase of testing the configuration that you have just input. The following occurs when you click Test Account Settings:
   • The connectivity of your system to the Internet is confirmed.
   • You are logged on to the SMTP server.
   • You are logged on to the POP3 server.
   • It is determined if the POP3 server needs to be logged on to first. If necessary, Outlook automatically sets Log on to incoming mail server before sending mail.
   • A test message is sent. This message explains any changes that Outlook made to your initial setup.
7. Click More Settings. This takes you to the Internet E-mail Settings dialog box, where you may further modify your Internet e-mail account.

• Open up your web browser (Internet Explorer or Firefox).
• Log into HSphere by typing the following into the url field of the browser. http://mail. followed by your site domain name. (for example http://mail.yourwebsite.com)
• Under the Email Utilities header, click on IMP - Mail Client.
• Log into your webmail using your own email accounts username (your email address) and password.

• Make sure log on using secure password authentication is unchecked.
• Try logging onto webmail and sending a test email. If it works, the problem is due to the program or your local machine.
• If you have Norton Anti-virus or other Anti-virus software installed, try updating it or disabling it, as it maybe conflicting with Outlook.
• If you have a firewall enabled, try disabling it and sending a test email.
• Try restarting Outlook or rebooting the machine.?

• In Outlook, go to Tools menu, Click Accounts
• Click on Add a new email account. Enter correct settings for new account and click finish.
• You now have multiple accounts running on Outlook.
• You need to choose which email address you want to have as your primary or "default" email address. This is the address that will be used when sending out an email. The system will automatically choose your "default" address.

• Compose a new email. Write the email to completion. When you are ready to send the email out, you will need to "choose" a different "account"
• Click on the From Tab and choose account which you want to send from.
• Alternatively Click on "accounts" and from the dropdown list choose the account you want to send from.

• Open Outlook
• Go to Tools
• Email Account
• View or Change Existing Email Accounts
• Highlight (single click) the email address you want to set as your default
• Click the button to the right that says "Set as Default".

• On the Tools menu, click E-mail Accounts.
• Select View or change existing e-mail accounts, and then click Next.
• Click the e-mail account you want, and then click Change.
• Click Test Account Settings to verify that your account is working.
• If there is missing or incorrect information, such as your password, you will be prompted to supply or correct it.
• Make sure your computer is connected to the Internet.

• You have more than likely exceeded your email account storage limit. If so, e-mail messages sent to your email account will bounce back to the sender.
• On Outlook or Outlook express you can find the "Delivery" options by selecting "Tools" then "Accounts". Look at the tabs and select "Mail". Select one of your accounts (if you have more than one) and then click on "Properties" This will open the "Properties" window. Select the "Advanced" tab.
• Look near the bottom and you will see the "Delivery" options.
• If the box beside "Leave a copy of messages on server" is not checked the server will not save a copy and your e-mail box should not fill up.

• On Outlook or Outlook express you can find the "Delivery" options by selecting "Tools" then "Accounts". Look at the tabs and select "Mail". Select one of your accounts (if you have more than one) and then click on "Properties" This will open the "Properties" window. Select the "Advanced" tab.
• Look near the bottom and you will see the "Delivery" options.
• If the box beside "Leave a copy of messages on server" is not checked the server will not save a copy and your e-mail box should not fill up.